- About entry
- About special priority quota for consecutively unsuccessful applicants
- About applications via postal transfer
- About MyPage
Can I share my e-mail address with multiple people?
Each applicant must register his/her individual e-mail address. Thank you for your understanding in advance.
May I apply for multiple entries in different categories?
Each applicant is only entitled to apply for one entry and duplicate entries will not be accepted. If you are not chosen in a drawing, you may reapply as a charity runner entry after receiving notification of the result.
(However, the application must be completed within the eligible application period for charity runners.)
Can the application procedure be completed by someone outside the family for me? Also, when applying, is it okay to register the e-mail address of a substitute rather than my own?
A substitute (including someone outside the family) can apply on your behalf, using your information. In that case, the e-mail address need not be yours. However, since the notification of your result and other information will be sent to the registered e-mail address, please ensure you register an e-mail address you can check. In case you cannot check the result of the drawing by e-mail, the result will be notified on My Page. Please check our website.
This is my first marathon so I don’t have a certified time on the record certificate and am unsure what my predicted finish time will be.
Only those who have previous marathon experience should fill in their time certified on record certificate. (Otherwise, you can leave the “certified time” box blank.) Please specify your predicted time based on your running ability. If you leave it blank, we will assume a default 6 hours 30 minutes, which is the time needed to qualify for participation.
What is the difference between marathon (registrants) and marathon (general)?
Marathon (registrants) applies to JAAF-registered athletes.
If you are not a JAAF member, please apply for the marathon (general) category.
What are JAAF-registered athletes?
Those people registered with the Athletic Association of each prefecture, which is also a member of the Japan Association of Athletics Federations (JAAF). Anyone can register but a registration fee is required. JAAF members will have their record time for the marathon event officially recognized. Those who wish to register should please complete the registration procedure at the Athletic Association of each prefecture prior to applying for the Osaka Marathon.
For further information, please visit the JAAF website.
JAAF website (for registration)：http://www.jaaf.or.jp/about/entry/
Please note that as the finish time of the “Challenge Run” will not be officially recognized, if you apply for “Challenge Run”, registration is not needed.
Don’t you have a marathon category for participants with disabilities?
People in wheelchairs can participate in the wheelchair category but other than that, no distinction is made for disabled participants. Visually impaired entrants who cannot viably run alone may be accompanied by one co-runner.
For Pair and Group entries, can we change members after application?
【During the application period】
You can change members via MyPage. Go to the member registration screen, press the cancel button for the member for whom you wish to cancel and enter the new member’s name. 【After the application period】
No further changes can be made. Thank you for your understanding in advance. Please note that you cannot change members after winning the draw, either. Ensure you register only people who will be available on the race day.
Can I switch an event after application?
【During the application period】
Please contact us at the Call Center. You will need to cancel the race information and then reapply for the marathon event. 【After the application period】
No further changes can be made. Thank you for your understanding in advance.
I have not received a “Notification of the Provisional Registration for Osaka Marathon Entry”. What should I do?
We sent the “Notification of the Provisional Registration for Osaka Marathon Entry” to the e-mail address you entered. If you have not received this notification, this means your entry has not been completed. In this case, please confirm the following:
1. Did you enter all the information through to the entry completion page? 2. Did you enter your e-mail address correctly? 3. Have you checked your trash or spam mail folder?※ Please note that if you use a free e-mail account, our e-mails may be forwarded to a spam mail folder. 4. Are there any restrictions on receiving e-mails due to the filtering function of e-mail software at your work or school? 5. How is your security software setting? 6. How is the spam mail setting on your provider end? ※Various configurations are possible influenced by your computer-mediated environment, e-mail settings or provider’s environment.
Please try another e-mail account if available, just in case.
In addition, please ensure you approve (whitelist) the following e-mail domain as legitimate e-mail which can be received:“@osaka-marathon.com” 7. You may be unable to receive the e-mail due to your provider environment.
If so, please contact your provider directly and ask them to ensure the domain “@osaka-marathon.com” can be receivable. ※If you try all the above and are still unable to receive the e-mail, please contact us at the Call Center.
We won first place in the Nanairo (Rainbow Color) Team Competition and obtained a berth in a drawing. What should I do?
You must apply for the marathon category during the application period. Please ensure that you undergo the application procedure via your registered MyPage. We will then send you the notification of your result so please complete the payment procedure.
※ Applications for the Challenge Run, Pair, Group, Civic athlete and Charity runner categories do not apply for this berth. ※ If you do not apply for the race, this berth will be invalid. ※ You are not allowed to transfer this berth to someone else.
About special priority quota for consecutively unsuccessful applicants
What is the special priority quota for consecutively unsuccessful applicants?
We have a special quota for 3,000 runners, meaning that those who individually applied for the Osaka Marathon 2018 and who also applied for the Osaka Marathons in 2015,2016 and 2017 but were not selected for all three years consecutively will have the chance to be selected as a priority. If you are not selected for this drawing, you will automatically be included in the eligible applicants for the regular drawing.
About applications via postal transfer
Can I apply via postal transfer?
From the 2015 race onward, applications via postal transfer are not acceptable. Please apply online via a smartphone or PC.
I participated in the race last year. I want to apply via MyPage but can’t remember my password.
Please reset your password via the password setting screen.
I want to delete my personal information (MyPage) registered on your website.
You cannot delete information registered on your own.
Please contact us at the Call Center.
(Since it involves your personal information, please ensure you contact us in person.)
About entrants’ runner registration
I have not received my race details.
The race details will not be sent by post and you must download them by yourself instead. We will send you detailed information via e-mail at the end of October.
I will be unable to go to the registration. Can I have someone do it for me?
No, we cannot accept registration from a substitute who is not an entrant runner. Please note the entrant runner him/herself must come to the registration in person. Moreover, please note that we don’t accept any registrations (issuing number cards) on the race day itself.
If participating in the race for the Pair or Group category, do all members need to go to the registration collectively as a group?
Each group member can perform the registration individually.
Even if the representative person goes to the registration, he or she cannot register for the whole group. Please ensure all members go to the registration in person.
I am visually impaired and will be running with an escort runner.
Do we need to register together?
Yes, please ensure you and your escort runner register together.
Please note that registrations via substitute are not acceptable for either entrant or escort runners.
May I send a substitute to receive my prize for participating in the race?
No, we don’t give them to substitutes.
Please call us at the Call Center after the race.
About the race
Will the race be held rain or shine?
Yes, in principle, but if severe weather makes it very difficult to organize the race, we may cancel the event.
How can I confirm whether or not the race will be held?
If it is canceled, will you notify us?
You can confirm whether or not the race will be held as follows:
Please visit our official website on the morning (5:00 a.m. (scheduled)) of the race day.
Announcement method: It will be notified via our official website at http://www.nzfui.tw/index_en.html
How do you determine the line-up at the start?
To ensure a safe and smooth starting operation, waiting blocks will be set up at the start time, regardless of whether you are a JAAF member or not, according to the certified time on the record certificate submitted when applying for entry.
① Invited and guest runners
② Time on the record certificate (The time must be recorded at a confirmable race held within the past two years. If it was found to be false report, the entry would be canceled.)
③ Estimated finish time
④ Those who reported neither certified time on the record certificate nor estimated finish time
How do you determine the line-up at the start for Pair and Group categories?
For Pair and Group category runners, all members in the same group start from the same block. Changing the block is not acceptable.
※The line-up position is determined according to the submitted time of the latest runners among the group.
Is any form of support provided for deaf people at the Osaka Marathon, such as a sign language service?
We will station volunteers capable of communicating in sign language at the Information Center during the runners’ registration and start area (within Osaka Castle Park), the Challenge Run finish area (in front of the Osaka City Hall) and the finish area Information Center (INTEX Osaka) on race day. Other staff can also assist by writing messages to communicate.
About the entry fee
If I cannot make it to participate on race day, may I send a substitute to run in my place? Or can you refund the entry fee and charity donations?
You cannot transfer your berth to someone else.
If we find out that a substitute is participating in the race, that person will be disqualified and in that case, the event organizer will not issue any compensation. Even if you notify us about being unable to participate in the race, we cannot refund after your application simply for convenience. Thank you for your understanding in advance.
Can you issue a receipt?
No receipt will be issued. Please use the following documents as receipts:
【If you pay via credit card】
Please use your credit card statement or the bill issued by your credit card company as your receipt. 【If you pay at a convenience store】
Please use your copy of payment made as your receipt.
- Osaka Marathon Call Center
- Tel: +81-6-6445-3978
- Business hours: 10:00 a.m. to 5:00 p.m. (excluding Sat., Sun., and holidays)
- ※Due to the large number of inquiries, it may take us some time to respond.
We appreciate your understanding in advance.